Bank Dhofar


BankDhofar Launches second phase of Graduates Development Program

Muscat: 18 April 2018: In continuation of its effort to provide job opportunities for national manpower in different specialties, BankDhofar launched the second phase of Graduates Development Program “Ruwad BankDhofar”, under the patronage of H.E. Tahir bin Salim Al Amri Executive President of the Central Bank of Oman at Sheraton Hotel. The program translates BankDhofar’s response to the directives of HM Sultan Qaboos bin Said to create job opportunities for young Omanis.

BankDhofar invited candidates who passed job interviews to the launch of the second phase of “Ruwad BankDhofar”; a 6 months training program. Attending the launch event was Abdul Hakeem Omar Al Ojaili, CEO of BankDhofar and members of executive management team, with the presence of BankDhofar partners in “Ruwad BankDhofar” Graduates program including; Central Bank of Oman, Ministry of Manpower, Oman Banks Association, Target Oilfield Services, Oman Society for Petroleum Services (OPAL), and Bahwan International Institute of Technology (BIIT).

On the initiative H.E. Tahir bin Salim Al Amri Executive President of the Central Bank of Oman said: “We would like to thank BankDhofar for this initiative. The program is a translation of BankDhofar’s commitment to provide job opportunities to young Omanis in various specializations. The program will also boost Omanisation efforts in the Banking sector.”

Elaborating on the program, Abdul Hakeem Omar Al Ojaili, CEO of BankDhofar noted: “BankDhofar constantly endeavors to attract Omani youth and train them to join BankDhofar family. The program will support our vision to develop capabilities of graduates before joining BankDhofar in a way that serves our “Together 2020” vision to be the best in Gulf. Through collaborating our efforts, we aim at ensuring to provide best internship program that will prepare young Omanis to join BankDhofar.”

The candidates went through an orientation session before joining the 6 months training program. The training program will be delivered by Bahwan International Institute of Technology and will be held at BIIT’s premises in Ghala.

“We are pleased to have the opportunity for the first time to work with the Banking Sector and specifically with Bank Dhofar, a leading bank well known in the provision of career opportunities and in building future professionals and leaders in the sector. The key to build national resource capabilities and a productive workforce is through such Training for Employment programs geared for the needs of the banking sector and in this instance to meet specific requirements and culture of Bank Dhofar. Bank Dhofar has demonstrated excellent corporate responsibility through its commitment in the Development of the “Ruwad BankDhofar” Program and we are proud to be associated with this endeavor” Musallam Al Mandhari, OPAL CEO noted.

“At BankDhofar we place great importance in providing job opportunities for national manpower in different specialties. Through conducting various training courses and programs we guarantee to achieve our expectations of enhancing the performance of our employees which positively reflects in our operations. We continue our efforts to provide suitable job opportunities for young Omani graduates for the progress and prosperity of our nation.” Added Nasser Said Al Bahantah, Chief Human Resources Officer.

The Graduate Development Program “Ruwad BankDhofar” will take care of the growing needs of the business to full fill the various Transformation initiatives and also strengthen the Omanisation levels across the Bank.

BankDhofar strongly believes in continuous training and talent development of its staff to best serve the customers. Staff learning and development is one of the key pillars in the bank’s operational strategy. In translation of its vision, BankDhofar Launched in 2017 Performance Academy, which is equipped with state-of-art facilities. Performance Academy includes class rooms where training sessions are conducted, a library full of resources, and Computer labs. Additionally, with the aim of equipping its employees with required skills to best serve the customers, the academy includes a mock branch where employees are trained and they go through real experience. BankDhofar, through the academy aims to make training available to all its employees through its branch network across Oman. Certified online learning and development courses will be available for staff of BankDhofar across different regions.

Wed, 18 Apr 2018

BankDhofar’s new call center Enriches Customer Experience

  • A host of exclusive services around the clock to customers
  • BankDhofar will be able to handle the high call volume
  • The new IVR system will enhance customers’ banking experience

Muscat| 17 April 2018: Stemming from its belief that customers are the core for its success and operational growth, BankDhofar renovated its Call Centre operations with Integrated Voice Response (IVR) system to offer a host of exclusive services to customers.

BankDhofar constantly endeavors to promote positive communication and retain sustainable relationship with its customers. The system provides significant benefits to customers by offering services around the clock, including holidays. Through the renovation, BankDhofar Call Centre will handle high call volumes; enabling customers to handle their own simple operations over the phone.

Commenting on this achievement Marwan Al Zadjali Head of Alternative Delivery Channels at BankDhofar noted: “At BankDhofar customer experience comes first and foremost. We constantly set the standards for the best customers experience within the banking industry across Oman. Through the IVR system we will be able to handle the high call volume on daily basis in an effective manner, and eventually increase our customers’ satisfaction.”

The new facility provides a number of exclusive services including, account services, credit and debit card services, utility payment among other exclusive services. With the aim of boosting customer experience and enhancing their satisfaction level, BankDhofar will minimize the call duration, as customers will get faster response to their query.

Elaborating on the services provided through the IVR system, Muhannad Ghulam Al Balushi, Senior Manager - Call Centre at BankDhofar noted: “At BankDhofar, We continue to serve our customers with state-of-the-art technologies. The new IVR system will enhance customer experience as they may avail a number of services through a phone call which is available around the clock. The exclusive services provided include for example; mobile top-up, unblock debit card, re-issue and re-set of Debit Card pin, statement enquiry, cheque book request, bill payments, and many other prompt services.”

“Customers can enroll and avail their banking services very easily by calling our call center IVR, as we have amended the authentication to be used in three different ways, OTP, Debit Card pin, and TPIN, this allows the customers to have a choice of what they prefer.” Muhannad added.

As part of its “Together 2020” journey which aims at reaffirming its position as a leading bank in the Sultanate and the best in the Gulf, BankDhofar continues to provide the best customer experience, innovative products and creative services that are custom-made to meet the needs and requirements of our customers. The combination of the thorough vision of the bank’s executive management, the comprehensive operational strategy that revolves around following best international banking practices and providing best customer experience, as well as commitment to community development and contribution to the growth of the national economy, placed BankDhofar on top of the list of best banks in the region.

Mon, 16 Apr 2018

BankDhofar Launches Al Riadah Prestige Branch at Opera Galleria

  • The branch will provide unique services and products for Al Riadah prestige customers.
  • Special customers exclusive privileges through dedicated relationship managers.

Muscat | 11 April 2018: With the aim of providing convenient banking experience to its prestige customers, BankDhofar recently celebrated the official launch of its new Al Riadah Prestige branch, at Opera Galleria, which is dedicated for its prestige customers segment. The branch will offer a unique range of services and products tailored to meet the requirements of Al Riadah prestige customers.

The launch ceremony was organized under the patronage of H.E. Sheikh Salim Bin Mustahail Bin Ahmed Al Mashani, adviser at the Diwan of the Royal Court, and attended by the Chairman of BankDhofar Eng. Abdul Hafidh Salim Rajab Al Aujaili, Abdul Hakeem Omar Al Ojaili, CEO of BankDhofar, top executive management team, and a number of BankDhofar VIP customers.

Commenting on the newly launched branch, Abdul Hakeem Omar Al Ojaili, CEO of BankDhofar noted: “At BankDhofar, we place great importance on achieving satisfaction of our customers through providing best services and products. We make sure that our services and products are designed not only to meet their needs but to exceed their expectations. Through Al Riadah prestige branch we will offer our customers competent customer relationship managers and a team of experts who are keen to provide them with the best banking experience.”

Al Riadah Prestige offers customers a range of products and services ranging from personalized cheque book, exclusive Al Riadah cards that are compatible with their unique lifestyle; Visa Platinum Debit Card, Visa Infinite Credit Card, and MasterCard Platinum Credit Card. Customers can enjoy exceptional times at restaurants, shops, as well as procurement protection, extended warranty, access to more than 500 airport lounges around the world, in addition to other exclusive services.

With a dedicated team to provide best in class services and products, Al Riadah Prestige branch provides BankDhofar special customers exclusive privileges through special relationship manager. Additionally, customers will benefit from special investment advisory services.

With Rewards Program, which is an exclusive and comprehensive loyalty program, credit card holders, may enjoy a variety of privileges and benefits. Reward points can be viewed through mobile banking application.

BankDhofar has dedicated specialized Al Riadah centers that provide a private and unique experience in Muscat (Ghala & Muscat Grand Mall, Royal Opera House), Batinah- North (Sohar, and Dhofar (Salalah).

Wed, 11 Apr 2018

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