Muscat| 18 November 2019: In an aggressive move to facilitate ease of access and to contribute in the overall customer-driven strategy by providing the best banking services till 9:00pm, BankDhofar opened its recent branch in the Mall of Muscat. The opening ceremony was conducted under the patronage of HE Shaikh Saif Mohammed Al Shabibi, Minister of Housing and was attended by Eng. Abdul Hafidh Salim Al Aujaili, Chairman of BankDhofar, Mr. Abdul Hakeem Omar Al Ojaili – CEO of BankDhofar, Executive Management team members and staff of BankDhofar in addition to a number of officials. The Mall of Muscat branch is offering a wide range of services to its customers and will be a hub for various financial and banking activity in the shopping Mall.
Commenting on the ceremony, Abdul Hakeem Omar Al Ojaili – CEO of BankDhofar said: “Providing the best customer experience is the nucleus of our Together 2020 journey, through which we strive to excel in all services offered in our branches. Our new branch in the Mall of Muscat is the typical branch of the bank as now our customers from the Willayat of Seeb and all Mall of Muscat visitors can enjoy all products, services and offers offered by BankDhofar and for longer hours.”
The branch includes the real estate registry branch of the Ministry of Housing, which specializes in all the services of real estate features applicable in the one-stop building of the ministry, namely selling, buying, donation, exchange, division, waiver, case, waqf, and ownership of social housing and other real estate transactions.
“The branch represents a new experience for our customers or those who have transactions with the Ministry of Housing, which facilitates the delivery of these services to the customers at the nearest place without the trouble of going to the ministry and the ownership is delivered electronically in the same branch after the completion of all related legal procedures. The Bank is also keen to provide various financial solutions for both institutions and other companies operating in the Sultanate in various fields where we have a high-level team aware of the financing needs of individuals and companies and provide integrated solutions to meet their requirements.” He added.
This is a clear indication of the availability of viable financing facilities in Oman. BankDhofar is focused on playing a prominent supporting role in projects of national importance and also in supporting other institutions, which are also contributing to economic growth and development.
BankDhofar has developed a reputation for commitment, foresight and remarkable, yet solid growth. BankDhofar’s service platform is based on progressive technology and delivered by professional, competent and approachable staff. With a philosophy of "Customer First" it is a full service Bank engaged in providing a host of innovative products and personalized services to local and international retail and corporate clients.
BankDhofar has introduced Drive Thru Banking services. The first of its kind service in the Sultanate enables customers to conduct a number of transitions without stepping out of their car. With the Drive Thru Banking services, BankDhofar customers may conduct various transactions from their cars including; cash deposit and withdrawal, cheque deposit, instant debit card issuance, bank transfers, and request for account statements. The service is now available in Al Seeb Town Branch- Al Seeb Plaza.
BankDhofar strives to provide top-of-the-line experience to its customers, by making banking easy. As one of the fastest growing financial services institution in the Sultanate, BankDhofar sets the standard for best customer experience within the banking industry in the Sultanate through innovative products and creative solutions, which are designed to meet the diverse needs of consumers. With the aim of enhancing customers' banking experience, BankDhofar branches at Muscat International Airport, Muscat Grand Mall, Mall of Muscat, Falaj Al Qabail, Sur City Centre, and Salalah Gardens Mall serve the customers for extended working hours till 9pm. BankDhofar customers can access the financial services through a wide network of branches, ATMs and CDMs around the Sultanate. The network includes more than 121 ATMs, 55 CDMs and 14 FFMs that work round-the-clock with high efficiency of over 99%. For added customer convenience, Bank offers smart banking at the fingertips through its Mobile Banking App. Customers may conduct a wide range of instant mobile banking services through the award winning App. The services include; instant transfer 24/7 to any to any local bank account, cardless cash, mobile top-up for all telecom providers in the Sultanate, increasing daily withdrawal limit to OMR 5000, among other services.
- Total cash prize of OMR 500 for Twitter contest winners
Muscat| 14 November 2019: Coinciding with the 49th National Day, BankDhofar has launched a special initiative titled "We Love Qaboos". The initiative aims at expressing gratitude to HM Sultan Qaboos on the achievements seen in the Sultanate throughout 49 years under his wise leadership.
The initiative will also highlight the progress and developments since the dawn of renaissance in 1970. The Bank has also launched a twitter contest, where participants will express their gratitude to HM Sultan Qaboos bin Said.
Commenting on the initiative, Aziz Sulaiman Al Harrasi, Acting Head of Marketing and Corporate Communication Department noted: "The National Day is one of the dearest occasions for everyone living in Oman. At BankDhofar we opted to celebrate this occasion through highlighting the achievements, progress in various fields. Through the initiative and the social media contest we aim to provide a platform for our followers and the community to express their thanks and show their love to HM Sultan Qaboos bin Said.”
For the twitter contest followers have to follow BankDhofar and express their love of HM Sultan Qaboos. The contest will be during the period 11-16 November 2019, where 5 followers will win OMR 100 each.
BankDhofar constantly endeavors to boost positive communication with the customers and to build lasting relationship through various communication channels. As part of its transformation strategy “Together 2020”, which aims at reaffirming its position as a leading bank in the Sultanate and the best in the Gulf, BankDhofar continues to provide the best customer experience, innovative products and creative services that are custom-made to meet the needs and requirements of our customers.
Muscat | 06 November 2019: BankDhofar is proud to announce that Haider Adnan Al Zaabi, Senior Manager-Center of Innovation at BankDhofar has successfully graduated from National Youth Program. Haider was chosen as one of the final top 35 participants of the National Youth Program, "Masaar Al Shabab".
Congratulating Haider on his achievement, Ahmed Said Al Ibrahim, Chief Corporate Services officer said: "BankDhofar is well-known for being innovative and constantly striving to be the best by making banking easy and always available. We congratulate Haider for the successful completion of the program and reaching the final stage. Through this achievement Haider has proved his ability to come up with outstanding digital solutions not only for BankDhofar but for the financial sector as a whole.”
Launched in May 2019, the National Youth Program for Skills and Development targeted 3000 young Omanis. Participants went through learning which focused on developing the attitudes, skills and knowledge associated with the 4th Industrial Revolution (4IR).
Dr. Khalid Salim Al Hamadani, Head of BankDhofar Performance Academy, added: "At BankDhofar we strongly believe in continuous training and talent development of our staff. Staff learning and development is one of the key pillars in the bank’s operational strategy, be it within the Bank or externally. We are proud with Haider's achievement for being one of the outstanding participants of the Youth Development Program."
Candidates who successfully completed the virtual learning component of the Program went through advanced assessment process from which a 100 candidates joined Stage two. Haider successfully made it to the finals and he was selected as the final top 35 participants.
On his achievement, Haider Al Zaabi, Senior Manager-Center of Innovation at BankDhofar, said: "I would like to thank everyone who supported me on this great journey. BankDhofar management and my colleagues were supportive during the program period which helped me reach the final stage. The 2-years journey was full of hard work and collaborations with leading international institutions in the technology sector on emerging technology projects and 4th Industrial Revolution.
BankDhofar strongly believes in continuous training and talent development of its staff to best serve the customers. Staff learning and development is one of the key pillars in the bank’s operational strategy. In translation of its vision, BankDhofar Launched in 2017 Performance Academy, which is equipped with state-of-art facilities. Performance Academy includes classrooms where training sessions are conducted, a library full of resources, and Computer labs. Additionally, with the aim of equipping its employees with required skills to best serve the customers, the academy includes a mock branch where employees are trained and they go through the real experience. BankDhofar, through the academy aims to make training available to all its employees through its branch network across Oman. Certified online learning and development courses will be available for staff of BankDhofar across different regions.