1. What is E-PIN? (Electronic Personal Identification Number)
It is a secure and easy way for creating and resetting the card PIN quickly and effortlessly for your card. The service can be used to create/reset PIN for new and existing cards.
2. Is this E-PIN a secure service?
Yes. Customer will be authenticated using One Time Password (OTP) sent to registered mobile number, while you set/reset your card PIN. You will be notified with an error message; in case a wrong OTP is entered. You will be asked to re-enter the correct OTP.
3. What are all the channels I can use to create or reset my card PIN?
You can use Bank ATM & Internet Banking (IB) to create or reset your card PIN
4. Why did I receive a One Time Password (OTP) on my phone when I selected proceed to card activation option?
The OTP will validate you are the same accountholder requesting for this service.
5. What should I do if the One Time Password (OTP) is not received or delayed?
You can try again to reset or to contact Bank Dhofar Call Center on 24791111 for further support.
6. Can I get One Time Password (OTP) on an international number registered with the Bank?
Yes, if the international number is registered with the Bank.
7. How can I change my card PIN?
There is a PIN set/reset option where you can change your card PIN
8. What happens if I forget my card PIN? Do I need to issue a new card?
No. With the new service, you can reset your card PIN without having to issue a new card.
9. Are there any maximum attempts for resetting my card PIN?
No, you may reset your card PIN as many times you want.
10. Can I create / reset PIN for block/expired cards?
No. You will have to contact Bank Dhofar Call Center for assistance.
11. What should I do if I entered wrong card PIN 3 times while attempting a transaction?
The card will temporarily hold for incorrect PIN tries. You can reset the PIN through channels or contact Call Center or you may visit nearest ATM to reset the PIN.
