3D

• Unblock of 3D secure password.

• Reset of 3D secure password.

Credit Card

• Credit Card replacement.

• Credit Card PIN replacement.

• Credit Card Hotlist.

• Credit Card activation.

• Credit Card temporary limit increase.

• Modification of Mobile Number/ Address.

• SMS service activation.

• Change SMS service language.

• Enable/Disable Credit Card SMS services.

Debit Card

• New Debit Card activation.

• Debit Card activation.

• Adding second account access to Debit Card.

• Debit Card PIN reset.

• Debit Card PIN re – issuance.

• Debit Card Hotlist.

• Debit Card limit increase.

• Debit Card international De – Blocking.

• Debit Card temporary de – activation.

• Inquiry about Card less Cash

E – Banking

• Internet Banking Activation & Deactivation for Retail.

• Internet Banking Activation & Deactivation for Corporate.

• Activation & Deactivation IMAL internet banking

• Online Banking PIN activation.

Mobile Banking

• Activation of retail mobile banking user.

• De – Activation of retail mobile banking user.

• Unlock of retail mobile banking user.

• De – Tag of retail mobile banking user.

• Unsubscribe of a retail mobile banking user.

• Unlock Debit Card.

• Changing MPIN.

Inquiries

• Loan account inquiry.

• The power of attorney expiry.

• Insurance product inquiry.

• Saving accounts inquiry.

• Account statement inquiry.

• Balance inquiry.

• Deposits account inquiry.

• Consumer bills payment registration.

• Account inquiry (Salary, Loan installments).

Accounts

• Status - Dormant Accounts /Status - Inactive Accounts

• Over Draft

Deposits

• Deposits rates per currency.

• Currency exchange.

Loans

• LOS – to check the loan status

Complains

• Registration of customer complaints and suggestions.

SMS Banking

• Update customer Mobile Number.

• Update customer E – Mail ID.

• Cancel SMS Banking services.

• SMS Banking registration/activation.

CC Rewards

• CC Rewards

Others

• TPIN/OTP

• Cheque book request.

IVR Service:

Banking services includes the following:

Account services:

Balance Inquiry

• It is a service where the account holder can access the Call Center IVR system to know about (account balance) available in his/her account

Statement By E – Mail

• Balance statement shows the financial transactions done by the account holder at a specified time.

Cheque Book Request

• It is a book of cheques, which a bank grant to a non-classified account holders based on their request, the number of cheques differ based on the customer requirement.

Credit Card Services:

Credit Card Balance Inquiry

• Through this service customer can check the amount of funds available at his/her account.

Credit Card Block

• Through calling Bank Dhofar IVR system, cardholder can block his/her credit card.

Debit Card Services:

Unblock Debit Card

• The option will allow customers to avail all their debit cards services for international use.

Temporary De-Activation

• When the card is stolen or lost customer can deactivate the card temporarily for at least 48 hours

Debit Card Hotlist

• Once the card is hot listed then the cardholder will no longer be able to use the same card again.

Utility payment:

Mobile Top – Up

• Customers can Top – Up their mobile number or a third party mobile number. User’s numbers must be registered to the following service providers, Omantel/Ooredoo/ Renna/ Friendi.

Mobile Bill Payment

• Through this services customers can pay their mobile number bills or a third party mobile number. User’s numbers must be registered to the following service providers, Omantel/Ooredoo.

Phone Bill Payment

• Customer can pay their phone bills through the IVR system by selecting one of these service providers Omantel/Ooredoo.

Update mobile number:

Once the customer updates his/her mobile number through the IVR system, the number will also be updated at the customer profile information at the core banking.

Card Hotlist:

Stopping the card permanently.

Product information:

It’s a wave file, where it play the bank products for the interested customers and call center team will be leasing up with MCC to change the products from time to time.

Offers:

It’s a wave file, where it play the bank offers for the interested customers and call center team will be leasing up with MCC to change the products from time to time.

Speak with an Agent:

Live representative to assist the caller with his/her questions and requests.

Feedback:

Is an opinion based evaluation of an information given or a product purchased by the bank customers, the feedback can either be positive or negative.

Unsubscribe Phone banking services:

• At any time, customer can request to unsubscribe phone banking services free of charge, customers must contact BankDhofar call centre on +968 24791111 available 24/7hrs and request phone banker to disable the phone banking services.