Do you know your rights as a Mala'a customer?

The Oman Credit and Financial Information Centre – named Mala’a – was established by Royal Decree in 2019 as an independent entity under the supervision of the Central Bank of Oman. Mala’a enables lenders to assess the creditworthiness of individuals and companies by assessing their credit repayment history.

• Credit Report and Credit Score

Mala’a Credit Report for individuals consists of comprehensive information on their credit contracts over the previous 24 months. The report includes the person’s Mala’a Credit Score – which is a three-digit number between 300 (least) and 900 (best) that predicts creditworthiness. The credit score also reflects changes in financial behaviour.

• Mala’a Customer Rights

 While Mala’a offers a degree of transparency for lenders and credit providers, it also provides credit customers a comprehensive set of rights. 

1. 1. 1. 1. 1. 1. Customers have the right to receive an updated copy of their credit report free of charge.
               2. Customers have the right to request a full and detailed explanation of their credit report and score.
               3. Customers have the right to dispute the accuracy, completeness or correctness of data in their credit report.
               4. Customers have the right to be notified of the results of an investigation into their dispute.
               5. Customers have the right to be informed that false disputes will negatively affect their score.
               6. All customer information is considered confidential, and will not be shared without signed authorization by the customer.