• IPhone users can download the application free from the Apple ITunes Store. 
• For Android users, the application is also freely available through Android Market. 
• For BlackBerry users, they can download the app from BlackBerry Market. 
• For Windows users, they can download the app from Windows Phone Store.

You need your BankDhofar account number and National ID /Passport ID and ATM Card.

• Click on "Registration" button on the pre-login page. 
• Enter your account number and national ID number or Passport ID. 
• Select your card number from the drop down list and enter your ATM PIN with respect to that card number and click on submit. 
• Complete your registration by creating the following credentials, which will be required when using the app: 
  • Set your User ID 
  • Set your Login password 
  • Set your Transaction password 
  • Set your Mobile number 
  • Set Email ID  
  • Accept Mobile Banking terms & conditions and click Register.

BankDhofar Wallet is a virtual account which benefit our customers to transfer an amount to BankDhofars customers and to other local Banks easily and instantly by using the Mobile Number or the wallet Nickname.

Once you have completed the registration on BankDhofar's Application : 

• Click on wallet button and Choose Activate button available under wallet option.
• Select your wallet nickname.
• Complete your activation by clicking on activate.

Yes, you can deactivate your wallet account easily by clicking on Deactivation button.

We developed the existing services and enhanced the facilities users deal with in the mobile banking application services and ensured greater comfort and ease for BankDhofar's non-customers about those added advantages. 

1. User Id capture if device is tagged: In the secure login mode, new change has been added: the User Id needs to be displayed in the login screen by default when the user logs in. 
2. Account Details - Drawing Power: In the current account details screen Drawing Power will display for the Savings, Current and ODA account types. 
3. Accounts ICON - in Pre-login screen: This icon will be displayed instead of the registration icon, if the device is tagged to a customer. The Customer will be able to view his/her summery of accounts before logging in. This will be configurable by the customer under settings module My Accounts.
4. Exchange Rate Icon: The existing Exchange rate graph have been enhanced. The currency dropdown list will display all the currencies for users to check the transfer and cash rates. 
5. Contact us ICON: Call Center and bank email I.D are both displayed as links that enable the user to directly place the call or email. The screen will also show the banking hours for users.

 With BankDhofar Mobile Banking you can avail the following facilities:

• Join us
  If you are a non BankDhofar customer who would like to have a relationship with the bank, you can click on join us icon on the prelogin page. Soon you will be contacted by the bank for further details.
• Accounts
  Check balance held in your Current account, Savings, Fixed Deposit, Loan accounts, investment account and Credit Card Account.
  • View last 10 transactions in all accounts (Mini statement).
  • View up to 150 transaction under statements with opening and closing balances.
  • View Account details for all accounts.
  • Pay off your Credit Cards.
  • Pay off your loans.
  • View Fixed deposit account summary, also you can terminate your deposit.
  • Change Account Nick name.
  • Send account number.
• Wallet
  • You can activate your Wallet account.
  • View the account balance.
  • View wallet account Details.
  • View available balance.
  • You can instantly transfer to another wallet accounts within the bank and to any Local Bank.
  • You can deactivate your wallet account
• Funds Transfer
  • You can transfer funds within your account with maximum of 10 transactions per day and a maximum total amount of OMR 25,000.
  • You can transfer funds to any third party's account within BankDhofar with a maximum of 10 transactions per day and a maximum total amount of OMR 5,000.
  • You can transfer funds to local banks in Oman (transfer within Oman) with a maximum of 10 transactions per day and a total amount of OMR 5,000.
• Payments
  • Credit Cards: You can pay your own Credit Cards with maximum amount of OMR 5,000 per day.
  • Mobile top-up: You can top up your own mobile number or any third party's mobile number registered on both Ooreedoo, friendi mobile and Omantel with maximum amount of OMR 200 per day.
  • Bill payment: Register and Pay Utility Bills for Water and Electricity (ONEC/OIFC), Mobile, Landline, Internet (Ooredoo/Omantel).In addition, you can pay off your American Express card dues with maximum amount of OMR 5,000 per day.
  • Donations: You can donate for registered charities ( for Windows and Android devices ) with a maximum amount of OMR 1,000 per day.
  • Loan Payment: You can pay off your loans with maximum amount of OMR 5,000 per day.
  • Cardless Cash: Customers can now  instruct up to OMR 500 per day cash without card  from any of BankDhofar ATM by simply placing a request through their Mobile Banking application. A unique code will be generated and sent to the customer. The unique code can be keyed in any BankDhofar ATM that will automatically dispense the requested amount. BankDhofar is the first Bank in Oman to introduce this service.
• Standing Order
  • Standing order is where customers can initiate recurring instructions as per frequency selected "Daily/ Weekly/ Monthly/ Yearly" and number of transfers covering the following features:
    • Transfer-self
    • Transfer-third party
    • Transfer-Within Oman
    • Bill Payment
• Operations History
  You can view your old transactions, edit the details-upon desire, and repeat them too.
• My Everyday Life
  • Prayer times: You can display prayer times on selected regions in the Sultanate.
• Locator
  • Locate your nearest branch, ATM and CDM in proximity to your current location.
  • You can view the available notes per ATM (OMR 5, 10, 20, 50).
  • You can see how far the ATM/CDM/Branch is from your current location(in kms).
• My Requests
  • Cheque Book: You can request for a cheque book.
  • Credit Card: You can request for a credit card.
  • New Account: You can request opening a savings account.
  • Demand Draft: You can request for a Demand Draft.
  • Pay order: You can request for a Pay Order.
  • Loan: You can request for a loan.
  • Insurance: You can request for an Insurance (Motor, Family, Domestic Helper Insurance).
  • Pin Reset: You can reset your pin number.
  • Replacement: You can ask for Card replacement.
  • Request status: Check the status of your request.
• Notification
  You can select the notification to be viewed as SMS or to be received as an alert through your Mobile Banking application.
• My BankDhofar
  • Product Catalogue: You can view the banks products on Accounts, Loans, Cards and Insurance.
  • Offers: You can view the banks offers.
  • Loan Calculator: Calculates the loan you would like to request.
  • Exchange Rate: Views the Transfer and Cash rate of OMR against non OMR currencies.
  • Deposit Rates: You can view the deposit rates against several currencies.
  • News: You can read about BankDhofar's announcements.
  • Card offers: This will view the cards eligible for discounts in Oman and UAE.
  • Contact us: You can connect with us by sending us an email, or contact our call center on 24791111

Concierge services allow the customer holding VISA INFINITE to enjoy 24 hours of personal assistance in arranging dinner reservations, chauffeurs and taxis, theatre tickets, gifts and other services needed to enhance leisure and business trips. Infinite card holder will have an option to click on a toll free number link or to email link for concierge assistance.

Security features have been enhanced. Features now include the "Touch ID Access" with smartphones and tabs where users can be authenticated using their fingerprints that enables them to locally login or transact from Mobile Banking. Users can choose to enable this service under the settings module.

• Two new services has been added for electronic cards: unblocking and inquiry. 
• Unblocking: The service enables users to unblock their debit cards when travelling outside the country for a certain period of time. 
• Inquiry: This allows users to edit their travel details and other information when unblocking their debit cards.

To enable your friend access their account through the use of the  application in your device, you will have to click on unlink from this device in setting option.

In case you have changed your mobile device or lost it, you can call our Call Centre on 24791111 to de-tag your old mobile device then you can re-register using your new mobile device by downloading the application and following the registration steps.

In case you have been locked out from BankDhofar Mobile Banking Application, you can call our Call Centre on 2479111 to unsubscribe the service.

In case you change your Mobile Number, we recommend that you inform us by calling us on 24791111 to unsubscribe the service. You can then re-register using your new number by following registration steps.

You can use BankDhofar Mobile Banking application from any location that is supported by your service provider.

BankDhofar Mobile Banking service is highly secure. The application does not store any sensitive information or transaction logs on the phone, which makes your BankDhofar Mobile Banking experience totally secure.

BankDhofar Mobile Banking is free of cost. The only cost that applies to you is the network usage levied upon you by your telecom service provider.

If you have more queries on the BankDhofar Mobile Banking service, you may contact us at our call center on 24791111 or logon to our website www.bankdhofar.com

You can conveniently transfer funds to India by logging in to your Bank Dhofar mobile banking app and clicking on the 'Quick Remittance to India' option that is available on the mobile banking dashboard.

The funds are transferred instantly to your beneficiary if it is an ICICI Bank account.  For all other Banks accounts in India, the funds will be credited as per the NEFT/IMPS settlement time depending on the mode of transaction opted by you. Please note that the NEFT/IMPS request is subject to the RBI (Reserve Bank of India) regulations and the guidelines governing the same.

Yes, Daily transaction limit for all Quick Remittance to India transactions is INR 10,00,000.

IMPS (Immediate Payment Service) is an instant inter-bank electronic fund transfer service available in India. Using this service you will be able to send money 24/7, 365 days. The money will be credited to the beneficiary account instantly, subject to a remitter providing clear and accurate beneficiary details.

The limit per transaction for IMPS is INR 5,00,000.

NEFT (National Electronic Fund Transfer) is an inter-Bank electronic fund transfer service offered in India. This option is available 24/7, 365 days and processes the settlement in a batch mode and not instant. For funds remitted by using the NEFT option, the credit to beneficiary account in India will take place within one day of Oman & India, subject to remitter providing clear and accurate beneficiary details.

Yes, VAT at the rate of 5% of the applicable transaction charge will be deducted from your account for each transfer made using the quick remittance to India option.

Please note that a refund (if applicable) may take up to 7 days or longer in normal cases and may take up to 15 days or longer in exceptional cases.