BankDhofar’s 99.9% STP rate earns Citi excellence award

BankDhofar has received Citi’s 2025 USD Dollar Payments Straight Through Processing (STP) Excellence Award after achieving a near-perfect 99.9% STP rate for treasury payments, underscoring the sophistication, accuracy and reliability of its payment infrastructure.

The recognition is particularly significant because straight-through processing measures a bank’s ability to execute payments automatically from initiation through processing without requiring manual intervention. High STP rates are therefore closely associated with accurate payment instructions, robust systems integration, strong controls and efficient transaction processing.

Citi’s STP awards recognise financial institutions demonstrating high levels of accuracy and efficiency in international payment processing. For banks handling significant cross-border transaction volumes, high automation helps reduce processing delays and manual intervention while strengthening operational controls and improving the customer experience.

BankDhofar’s 99.9% performance means that virtually all qualifying treasury payments were processed automatically, attesting to the resilience of the Bank’s technology architecture and the quality of its operational processes. The achievement is especially relevant for corporate and institutional customers for whom speed, accuracy and certainty of settlement are critical to treasury and cash-management operations.

Significantly, the latest accolade builds on BankDhofar’s earlier success in the same field. The Bank previously achieved STP rates of 99.9% for both commercial and treasury payments, earning Citi recognition for its 2023 performance.

The latest award also complements BankDhofar’s wider investment in digital corporate banking. Its technology capabilities include API-based and Host-to-Host connectivity linking corporate ERP and treasury systems directly with the Bank’s payment infrastructure. These integrations support automated payment initiation, bulk processing, transaction updates, reconciliation and reporting while reducing manual intervention.

Its enterprise banking solutions have similarly been enhanced with STP capabilities designed to shorten turnaround times and improve transparency and control for corporate customers. BankDhofar received the Enterprise Banking Platform Award at the New Age Banking Summit in 2026, adding to a growing portfolio of technology and banking accolades.

Taken together, these capabilities demonstrate how BankDhofar is combining advanced technology with disciplined operational processes to deliver secure, fast and increasingly automated banking services.

The Citi recognition consequently goes beyond an industry accolade: the 99.9% STP rate provides a measurable benchmark of BankDhofar’s ability to operate payment infrastructure to exacting international standards while supporting the increasingly complex transaction requirements of businesses, institutions and treasury customers.